Before the paid period
Contact support@kepolyn.com to request cancellation before the scheduled paid start. A request or pending refund does not itself release a reservation. A confirmed full refund ends the campaign and removes its referral eligibility after reconciliation.
Delivery problems
If the contracted paid exposure is not delivered, report the affected dates and order. Support will review the recorded service and arrange an agreed remedy for the undelivered paid portion. A replacement period requires available inventory and agreement and cannot displace another confirmed advertiser. Complimentary Premium exposure is not compensation for incomplete paid delivery.
After a campaign begins
A request to remove an advertisement does not itself prove entitlement to a refund for exposure already delivered. Support reviews the accepted order, delivered service, reason for cancellation and applicable rights. A refund is confirmed by the processor and the reconciled order history, not a browser message. Processor and bank timing may differ.